Job Description

Appraisal Desk Coordinator

Are you ready to be part of a dynamic and innovative mortgage company that prioritizes relationships over transactions? At NQM Funding, LLC, dba Premier Mortgage Associates, we have been dedicated to turning dreams of homeownership into reality for over 25 years. We believe in building enduring relationships with our clients, providing personalized mortgage solutions that truly put their needs first. Our commitment to excellence and integrity sets us apart, allowing us to close loans based on genuine connections rather than mere leads.

Embark on a fulfilling career where your dedication to client satisfaction is valued and makes a real difference. Join our team and discover a path where passion aligns with excellence, providing daily opportunities to make a significant difference. Apply today and become part of our journey to create homeowner success stories!

ALL REMOTE POSITIONS REQUIRE A DOWNLOAD SPEED OF NO LESS THAN 100 MBPS.

Please only apply if your experience aligns with all required qualifications, as candidates must demonstrate prior Appraisal Desk or AMC experience to be considered.

Job Title: Appraisal Desk Coordinator

Department: Compliance

Division: Retail

Reports To: Appraisal Desk Team Lead / Director of Appraisal Management

FLSA Status: Non-Exempt

Salary Range: $50,000 – $65,000 per year

Summary:

The Appraisal Desk Coordinator plays a critical role in the company's appraisal lifecycle and compliance processes. This position is responsible for full-cycle appraisal management including appraisal ordering, vendor coordination, quality control review, UCDP management, communication with internal and external stakeholders, and deadline oversight.

This role requires exceptional attention to detail, strong analytical skills, deep understanding of appraisal requirements across loan programs, and the ability to manage a high-volume pipeline with urgency, accuracy, and professionalism.

Essential Duties & Responsibilities:

• Manage and prioritize a high-volume caseload of appraisal orders across multiple branches and loan products.
• Perform detailed and accurate appraisal ordering in ValueLink, accounting for product type, loan program, overlays, investor requirements, branch nuances, and compliance guidelines.
• Monitor unassigned orders to ensure timely placement with the correct vendor; negotiate due dates and fees when requested by vendors.
• Track orders pending payment and follow up to ensure same-day payment and continued movement of the order.
• Manage orders on hold by identifying the root cause, resolving issues, and releasing the order whenever possible.
• Order and manage ancillary valuation products (desk reviews, field reviews, automated tools, etc.) as required.

Quality Control & Report Review:

• Perform initial QC reviews of completed appraisal reports to assess completeness, compliance, accuracy, and alignment with order requirements.
• Conduct revised QC reviews after corrections are submitted, ensuring all prior issues are fully resolved.
• Complete side-by-side reviews of two appraisals on the same property, reconciling differences, identifying inconsistencies, and assessing valuation credibility.
• Review appraisal transfer packages (transfer letter, report components, exhibits, invoices) for completeness and compliance before routing to underwriting.

Deadline Management & Vendor Oversight:

• Call appraisers with orders due today to confirm delivery and ensure deadlines are met.
• Contact appraisers with past-due orders, evaluate whether delay reasons are valid (e.g., original comp photo requirements), and set clear expectations for immediate completion.
• Escalate non-responsive appraisers, repeated delays, or compliance concerns to leadership as appropriate.

Communication, Issue Resolution & Customer Support:

• Respond to all ValueLink comments from processors, underwriters, loan officers, brokers, AMCs, and appraisers.
• Draft and send compliant, well-articulated revision requests based on underwriter conditions while ensuring Appraiser Independence Requirements (AIR) are upheld.
• Participate in the department's phone line, handling inbound and outbound calls to resolve issues and advance orders.
• Provide professional, prompt, and solution-oriented communication always.

Reconsiderations of Value (ROVs):

• Manage the ROV process in full compliance with current Fannie Mae/Freddie Mac guidance and internal policies.
• Review supporting documentation, evaluate validity, and communicate with the AMC/appraiser in a compliant manner.

UCDP Management:

• Create and submit UCDP files for completed appraisals.
• Correct and resubmit UCDP hard stops or errors to ensure successful SSR generation.
• Upload SSRs into the LOS and ensure investor compliance.
• Cross-Department Collaboration
• Partner with underwriting, processing, and branch staff to clarify appraisal issues, resolve escalations, and maintain smooth collateral workflow.
• Assist internal staff with questions regarding appraisal requirements, vendor selection, conditions management, and product types.

General Responsibilities:

• Maintain workflow efficiency and accurate documentation within Encompass LOS and ValueLink.
• Maintain organization and task routing within shared departmental Outlook folders.
• Support special projects, audit preparation, and compliance initiatives as assigned.
• Uphold the operational mindset: Every order must be left better, cleaner, or further along than when you first touched it.

Education:

• High School Diploma or equivalent required.
• Associate degree or higher preferred.

Required Experience & Skills:

• REQUIRED: Prior Appraisal Desk Coordinator or AMC experience.
• REQUIRED: Previous hands-on appraisal-related experience (ordering, reviewing, managing vendors, or collateral operations).
• REQUIRED: Experience with Encompass LOS.
• REQUIRED: Experience with ValueLink appraisal management software.
• Strong understanding of appraisal regulations including USPAP, Appraiser Independence Requirements (AIR), and investor guidelines (Fannie Mae, Freddie Mac, FHA, Non-QM).
• Ability to manage a high-volume pipeline with urgency and accuracy.
• Strong verbal and written communication skills, especially when resolving complex valuation issues.
• Excellent analytical skills and attention to detail.
• Ability to work independently in a remote environment and meet strict deadlines.

Benefits:

• NQM Funding, LLC offers a comprehensive benefits package including:
• Medical, Dental, and Vision
• GAP Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• 401(k)
• Pet Insurance
• LegalShield / IDShield

Equal Employment Opportunity:

NQM Funding, LLC management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.

NQM Funding, LLC will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

NQM Funding, LLC will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to NQM Funding, LLC.

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