§ Delivers the brand promise and provides exceptional guest service at all times.
§ Provides excellent service to internal customers as appropriate.
§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner. Feedback guest complaints to Team Leader – Housekeeping/ Assistant Manager promptly.
§ Maintains positive guest and colleague interactions with good working relationships.
§ Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate
§ Grow or order flowers from wholesalers to ensure an adequate supply to meet customers' needs
§ Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern Recommend flowers and greenery for each arrangement
§ Consider the customer’s budget when making recommendations
§ Design floral displays that evoke a particular sentiment or style
§ Answer telephones as per the hotels minimum standards
§ Cleanliness and maintenance of the Flower Room
§ liaising with various departments within the hotel to perform daily floral responsibilities
§ Supports the implementation of The Hyatt Purpose of “Care for people so they can be their best”
§ Attends and contributes to all Meetings as required.
§ Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
§ Ensures high standards of personal presentation and grooming.
§ Responds to changes in the Housekeeping function as dictated by the industry, company and hotel.
§ Attends training sessions and meetings as and when required.
§ Carries out any other reasonable duties and responsibilities as assigned.
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